Workforce resources available are listed below. All current Workforce resources are available as PDFs and are free to download.
Intercultural Intelligence Handbook: Created to increase the engagement and effectiveness of a diverse workforce in the CDS sector
Staff Safety Toolkit: Developed to build the capacity of organizations around the safety of staff
Boland Report: An ACDS survey of salaries and selected human resources practices. 2013, and 2015 versions are available
Workforce Classification System Manual: A system of benchmark job profiles and titles, producing a common sectoral language and standards for CDS professionals
Workforce Webinars: Provide a detailed presentation of the Workforce Classification Manual