Alberta Council of Disability Services

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Conflict Resolution

Type Synopsis Region Link/Contacts
Workshop Fern Richardson & Associates offers workshops on:
  • Managing Conflict
  • Coping with Difficult People
  • Dealing with Workplace Anger
 Edmonton Click to visit website
Workshop How To Have Difficult But Crucial Workplace Conversations With Ease. Valerie Cade gives everyone tools for "how to say it," but not at the expense of yourself or others. Provincial Click to visit website
Certificate

Workshop		 Alberta Arbitration & Mediation Society has a certificate program and provides customized training in-house for your employees. Some of the advantages are:
  • Customized course material and role-plays, specific to your environment
  • Instructor expertise matched to your company's need
  • Cost savings (groups of 16-20)
  • Train when you want /where you want
To find out more about courses, click on items in the Training drop-down menu.		 Edmonton

Calgary		 Click to visit website
Workshop New Era Technology offers leadership and soft-skills training on a variety of subjects including a 1-day course on conflict resolution. After successful completion of this workshop, participants will understand:
  • How their attitudes and actions impact others
  • Their own natural Conflict Resolution style
  • New and effective techniques for dealing with difficult people
  • Coping strategies for dealing with difficult people and difficult situations
  • How to identify times when they have the right to walk away from a difficult situation
  • Techniques for managing and dealing with anger
New Era's Non-Profit Voucher Program allows organizations in the non-profit sector over 40% off the regular cost of computer application, soft skills courses and technical training. New Era Soft Skills courses retail for $395 and are available at $237/training course/day.		 Calgary Click to visit website
Resources Let's Talk: A guide to resolving workplace conflicts is a 32-page booklet that you can download free. The conflict resolution methods presented are helpful for employees and employers of large, medium and small organizations, whether it's a private sector company or a not-for-profit association. Contains information on how to handle situations internally and where to get outside help. Provincial Click to visit website
Course

Certificate		 Conflict Resolution & Negotiation Certificate: Throughout the six courses of the Conflict Resolution & Negotiation Certificate, you will learn effective tools for engaging in a methodical response to conflict. You'll also discover more about your communication style and ability to manage your reaction to criticism. Traditional study, class discussion, group work and practical application will be required in each course. Edmonton Click to visit website