The CET Standards are measured through an on-site visit with the service provider in a process called a survey. The survey is conducted by paid team leaders as well as volunteers, all of whom have work experience in the field of Community Disability Services and are referred to as surveyors.
To measure the Quality of Life Standards, surveyors conduct in-depth conversations
As much as possible, the conversations will take place in a relaxed environment that is most comfortable for each of the survey participants.
For the Quality of Service Standards, information is gathered through conversations with staff members who directly support the individuals who participate in the Quality of Life conversations. The focus of these conversations is on the direct supports that staff provide to the individuals.
The Organizational Framework Standards are measured
Following the completion of a survey, the results are documented in a report along with any commendations or recommendations. Stakeholders who are interested in viewing the results of a specific survey are asked to directly contact the service provider or its funder.