Alberta Council of Disability Services

Measuring the Standards

Measuring the Standards

The Creating Excellence Together (CET) Standards are measured through an on-site visit with the service provider in a process called a survey. The survey is conducted by paid team leaders as well as volunteers, all of whom have work experience in the field of Community Disability Services and are referred to as surveyors.

To measure the Quality of Life Standards, surveyors conduct in-depth conversations

  • with a representative sample of individuals accessing service, some of whom may have varying limitations in their ability to verbally communicate and
  • with family members, guardians, and/or friends who are able to advocate for the individuals and/or speak on their behalf

As much as possible, the conversations will take place in a relaxed environment that is most comfortable for each of the survey participants.

For the Quality of Service Standards, information is gathered through conversations with staff members who directly support the individuals who participate in the Quality of Life conversations. The focus of these conversations is on the direct supports that staff provide to the individuals.

The Organizational Framework Standards are measured

  • by reviewing the information and evidence the service provider submitted through its Self-Study Guide 
  • by using this information to see how the provider's organizational processes align with the standards and
  • by meeting with the key management group or leadership staff to clarify and confirm the framework and processes that support the organization's operations

The Site Survey Report

Following the completion of a survey, the results are documented in a report along with any commendations or recommendations. Stakeholders who are interested in viewing the results of a specific survey are asked to directly contact the service provider or its funder.

Site Survey Process & Timeline