The Creating Excellence Together (CET) Standards are measured through a virtual survey process. The survey is conducted by paid team leaders as well as volunteers, all of whom have work experience in the field of Community Disability Services and are referred to as surveyors.
To measure the quality of the individuals’ lives, surveyors conduct in-depth conversations
To measure the quality of service delivery and to learn about the direct supports that staff provide, surveyors have conversations with the staff members who directly support the individuals who participate in conversations.
As much as possible, staff will facilitate the virtual conversations in a relaxed environment that is most comfortable for each of the survey participants.
Information concerning the organizations' framework (e.g., human resources, staff training, risk management and safety strategies) are measured
Click to learn more about the process for conducting virtual surveys.
Following the completion of a survey, the results are documented in a report along with any commendations or recommendations. Stakeholders who are interested in viewing the results of a specific survey are asked to directly contact the service provider or its funder.