Membership Council

AON Insurance Program
Johnson Inc. Home and Auto Program

Letter to the Premier
Key Messages
Workforce Council
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Creating Excellence Together
Accreditation Level 1 and Level 2 Standards, including
Levels 1 and 2 plus Children's Standards, Complex Behaviour Supports Review Standards,
and Complex Behaviour Supports Designation Standards (Edmonton)
Organizational Framework
Honouring Rights of Individuals
Standard 25: The service provider has a fair and equitable process for accepting individuals into service
Standard 26: The service provider has processes to ensure that the individuals' rights are protected
Standard 27: The service provider has a fair, reasonable and equitable process for addressing concerns and disputes
Standard 28: The service provider has processes to protect individuals from abuse, and to report, review and follow up on any allegations of abuse
Standard 29: The service provider has a process to ensure that information about individuals is kept confidential
Preamble: Standards 30 to 32 are about the service provider's process for addressing
the individuals' immediate and future safety and well-being in relation to
situations or behaviours of concern
Standard 30: The service provider has a process for responding to unanticipated situations or behaviours of concern
Standard 31: The service provider uses planned positive procedures in response to anticipated situations or behaviours of concern
Standard 32: The service provider enacts policy and procedure with regard to the use of restrictive procedures in response to anticipated situations or behaviours of concern
Health and Safety
Standard 33: The service provider promotes the use of individualized Assistive Technology and Environmental Interventions to help individuals gain personal control and enhance function
Standard 34: The service provider has a process to manage risk
Standard 35: The service provider has a process to assist individuals to identify and address their personal health, safety, and well-being
Standard 36: The service provider ensures that the administration of medication to individuals is done in a safe and consistent manner
Human Resources
Standard 37: The service provider conducts human resources planning
Standard 38: The service provider enacts policy and procedure regarding areas of employment
Standard 39: The service provider supports employees to succeed in their work
Standard 40: The service provider promotes the attainment, maintenance and upgrading of employee qualifications through training and development
Standard 41: The service provider has practices that promote employee satisfaction
Structure of Organizations
Standard 42: The service provider has a governance structure and a process for making decisions
Scenario 1: Governance structure operates under the auspices of the Societies Act
Scenario 2: Governance structure either operates under the auspices of the Companies Act or is an unincorporated business
Standard 43: The service provider facilitates continuous quality improvement and outcome evaluation
Standard 44: The service provider has practices that promote its purpose and values
Standard 45: The service provider has an overall planning process that guides the organization
Standard 46: The service provider has a process to plan with individuals
Standard 47: The service provider has administrative practices and processes that
demonstrate fiscal responsibility and accountability
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